This policy explains how Accountant Lookup, a HilexX company, handles personal information collected through this website. It is written to align with the Australian Privacy Principles.
Last updated: February 2026
When you book a consultation we may collect your name, business name, email address, phone number, location, industry, business structure, accounting software, service requirements and any additional details you choose to provide.
We may also collect technical information such as browser type, device information and general usage data when you visit the site.
We collect this information to understand your requirements, to review your enquiry, to contact you using your preferred method and to provide accounting and advisory services.
We may also use aggregated, de-identified information to improve our website and services.
We do not sell your personal information. We may disclose information to service providers who support our firm, such as secure cloud accounting, document storage and communication platforms, and to regulators such as the ATO or ASIC where you engage us to act on your behalf.
Any disclosure is limited to what is needed to deliver the services you have requested or to meet our legal obligations.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. No online transmission or storage method is completely secure.
We retain information only for as long as it is needed for the purposes described in this policy or as required by law.
The website may use cookies and similar technologies to support core functionality and to understand how the site is used. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.
You may request access to the personal information we hold about you, or ask us to correct it, by contacting us through the contact page.
If you believe we have handled your personal information inappropriately, please contact us and we will investigate. You may also contact the Office of the Australian Information Commissioner.
We may update this policy from time to time. The current version will always be published on this page.
